💼 About This Role

You'll lead a team of Customer Success Managers for enterprise clients, focusing on adoption and value realization. You'll shape customer relationships and drive retention and growth across the portfolio.

🎯 What You'll Do

• Coach and develop a team of Customer Success Managers
• Ensure execution of customer engagement across onboarding and renewals
• Own customer health, adoption, and retention outcomes
• Act as escalation point for key and at-risk customers

📋 Requirements

• 8+ years of experience in Customer Success, Consulting, or SaaS
• 3+ years managing customer-facing teams in enterprise environments
• Bachelor's degree or equivalent experience
• Experience engaging with senior customer stakeholders

✨ Nice to Have

• Strong understanding of customer adoption and lifecycle management
• Ability to operate effectively in cross-functional environments

🎁 Benefits & Perks

• 🏥 Comprehensive healthcare coverage
• 🏖️ Flexible paid time off
• 💰 401k with company contributions
• 👪 Generous caregiver and parental leaves
• 📚 Open mentoring program

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min