🛠 Tech Stack

💼 About This Role

You'll own and drive customer retention and revenue growth efforts across email and SMS channels. You'll build and optimize customer journeys to deepen engagement, reduce churn, and grow lifetime value. This role offers the chance to shape personalization and segmentation capabilities for a market leader.

🎯 What You'll Do

• Design and build automated email and SMS customer journeys
• Develop segmentation models based on behavior and lifecycle stage
• Launch targeted campaigns to reduce churn and increase renewals
• Track and report on campaign KPIs like churn rate and LTV

📋 Requirements

• 5+ years in lifecycle marketing or retention-focused marketing
• Hands-on Salesforce Marketing Cloud expertise
• Strong analytical skills with Salesforce, Tableau, or Google Analytics
• Deep knowledge of email and SMS marketing best practices

✨ Nice to Have

• Experience in security, technology, or subscription industries
• Familiarity with predictive analytics and customer segmentation modeling

🎁 Benefits & Perks

• 💰 Aggressive pay
• 🏥 Medical, dental, vision insurance
• 🏖️ Paid time off and floating holiday
• 📈 401(k) with company match
• 🔒 Free monitored security system after 90 days

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min