💼 About This Role

You'll define the customer's experience through service and focus at a veterinary emergency hospital. You'll make every interaction memorable and resolve concerns with empathy. This role offers opportunities for growth in a supportive, fast-paced environment.

🎯 What You'll Do

• Greet customers warmly in person, over phone, and online
• Oversee all customer communications and route urgent calls
• Resolve concerns quickly and anticipate issues
• Process payments accurately and protect financial information

📋 Requirements

• 2+ years of customer service experience
• Advanced knowledge of computer programs and practice management software
• Strong organizational and attention to detail
• Availability to work nights, weekends, and holidays

✨ Nice to Have

• Experience in veterinary or healthcare setting
• Multilingual skills

🎁 Benefits & Perks

• 🏖️ Flexible work schedules
• 💰 401K match
• 💊 Comprehensive health and wellness benefits
• 📚 CE travel stipend up to $2,500/year
• 👶 Paid parental leave up to 12 weeks

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Application· 15 min
2. 2Phone Screen· 30 min
3. 3In-person Interview· 1 hour

🚩 Heads Up

• Role mixes customer service with financial and end-of-life discussions
• High multitasking in chaotic environment