Description

As an Enterprise Customer Success Manager at Connecteam, you will oversee our largest customers, ensuring they achieve sustained success by maximizing value from our platform. You'll serve as a trusted advisor, develop tailored success plans, and collaborate cross-functionally to drive adoption and satisfaction.

Requirements

• 2+ years experience in B2B SaaS
• Customer-facing experience
• Superb written and verbal communication skills
• Experience in helping customers deploy and see product value
• Experience building relationships with senior business platform stakeholders

Responsibilities

• Develop and execute customer success plans aligned with desired business outcomes
• Ensure customers obtain maximum value from Connecteam investment and use licenses
• Consult with customers to solve problems and achieve goals
• Analyze data to track progress and identify improvement areas
• Collaborate with other departments to ensure customer success and resolve escalations