🛠 Tech Stack

💼 About This Role

You'll serve as the primary post-sales partner for strategic enterprise accounts, guiding them from onboarding to scaled adoption. You'll translate product usage into measurable business value and drive renewals and expansion. This role offers the chance to shape scalable programs in a fast-growing open-source AI company.

🎯 What You'll Do

• Own strategic enterprise customer book across onboarding, adoption, and renewal
• Lead kickoffs, success plans, QBRs aligning stakeholders on goals and outcomes
• Monitor customer health and product usage to proactively manage risk
• Identify and progress upsell/cross-sell opportunities with Account Executives

📋 Requirements

• Enterprise Customer Success experience owning a book of business for SaaS
• Value-based communication translating product usage into ROI narratives
• Technical fluency to engage IT/engineering on APIs, integrations, auth
• Commercial acumen with track record of driving renewals and expansion

✨ Nice to Have

• Automation/AI curiosity or experience with iPaaS/workflow platforms
• Startup/scale-up experience in high-growth environments
• Multi-region experience with global enterprise accounts across EMEA/US

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💰 Competitive equity package
• 🌍 Remote-first culture with flexible hours
• 📚 Learning and development budget
• 🏥 Health insurance coverage