🛠 Tech Stack

💼 About This Role

You'll be the front line for clients using Ripple's treasury management platform. You'll own issues end-to-end, troubleshoot, and drive fast resolutions. You'll collaborate cross-functionally to solve complex problems and improve client experience, gaining exposure to how global organizations manage treasury.

🎯 What You'll Do

• Own client issues end-to-end, troubleshoot, and drive resolutions
• Manage and prioritize incoming requests to meet SLAs
• Troubleshoot payment formats, extracts, connectivity, and Alliance Lite 2
• Collaborate cross-functionally with Customer Success, Account Managers, Solutions, and Engineering

📋 Requirements

• B2B technical support experience, ideally in a SaaS environment
• Working knowledge of SQL and reporting tools
• Strong troubleshooting skills including reading logs and navigating complex systems

✨ Nice to Have

• Familiarity with RSA, Symantec, or similar tools
• Familiarity with treasury, banking, or accounting concepts

🎁 Benefits & Perks

• 💰 Competitive salary and bonuses
• 🏢 Equity
• 🏥 Competitive benefits covering physical and mental healthcare
• 📚 Professional development budget
• 🏖️ Bi-weekly all-company meetings and team offsites

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min