🛠 Tech Stack

💼 About This Role

You'll own the vision and strategy of Baton's Production Support function, ensuring platform reliability and exceptional customer experiences as we scale. You'll lead and grow a team of Production Support Engineers, establishing the function as a strategic partner to Engineering, Product, and Customer Success.

🎯 What You'll Do

• Lead and mentor a Production Support Engineering team
• Design runbooks, processes, and operational documentation
• Establish and manage SLAs and key metrics
• Define the team's charter toward SRE/Technical Solutions model

📋 Requirements

• 7+ years in technical support, DevOps, or Site Reliability Engineering
• 5+ years managing and scaling production support teams in high-growth B2B SaaS
• Deep understanding of cloud infrastructure, CI/CD, containerization (Kubernetes, Docker), and observability tools
• Hands-on experience with monitoring and alerting systems (Prometheus, Grafana, Sentry, DataDog)

✨ Nice to Have

• Experience in logistics, supply chain, or freight technology
• Background in QA or test automation
• Fluent in Spanish

🎁 Benefits & Perks

• 💰 Competitive Base Salary + Cash Bonus Structure
• 📈 Annual Company Bonus + Long Term Incentive Plan
• 🏖️ Hybrid Work Schedule (Tue-Thu in office)
• 🏥 Medical, Dental, and Vision Health Coverage
• 📊 Employee Stock Purchase Program (15% discount)

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min