🛠 Tech Stack

💼 About This Role

You'll serve as a senior technical advisor and strategic partner for Talkdesk's largest customers. You'll drive product adoption and ensure long-term success through strategic enablement and change management. This hybrid role combines technical guidance with customer relationship management responsibilities.

🎯 What You'll Do

• Lead complex onboarding, platform optimization, and advanced feature deployments.
• Translate business needs into scalable technical architectures and implementation plans.
• Proactively identify delivery risks and develop mitigation strategies.
• Analyze product usage data to identify optimization and expansion opportunities.

📋 Requirements

• 7–10+ years in Technical Account Management, Professional Services, or Customer Success within SaaS
• Proven track record managing complex technical initiatives for enterprise customers
• Strong technical acumen with APIs and CRM systems (e.g., Salesforce)
• Experience with agile and/or waterfall implementation methodologies

✨ Nice to Have

• Experience in financial services, healthcare, or retail
• Contact center technology or customer experience platform experience
• PMP or equivalent certification

🎁 Benefits & Perks

• 🏖️ Uncapped PTO for exempt employees
• 🏥 Medical, Dental, Vision insurance
• 💰 401(k) plan with company match
• 📅 14 paid holidays per year
• 📈 Equity and bonus eligibility

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Technical/Behavioral Interview· 60 min