Description

You will serve as a trusted advisor and strategic partner to the Chief Customer Officer, driving cross-functional alignment and execution of top priorities across the Customer Success organization. This high-impact role offers leadership experience in post-sales strategy, operational excellence, and enterprise-level decision-making.

Requirements

• Customer-centric mindset with ability to lead through influence
• Strong data analysis skills to distill critical insights and make actionable recommendations
• Experience in cross-functional collaboration across complex global functions
• Ability to drive measurable outcomes in customer health and engagement
• Strategic and operational excellence in a fast-paced environment

Responsibilities

• Lead or co-lead post-sales transformation programs focusing on customer health, engagement, and AI
• Act as thought partner to CCO and CS leadership on strategic priorities and business performance
• Own planning and internal operations for top management initiatives
• Lead rhythm of business processes (e.g., leadership meetings, QBRs, board prep)
• Drive rigor in metrics, reporting, and progress around customer health initiatives