💼 About This Role

You'll lead Support and Onboarding functions at a growing SaaS startup, managing a team of Solutions Engineers and Onboarding Project Managers. Your impact will span people leadership, operational excellence, and customer advocacy, ensuring every customer interaction reflects quality and care.

🎯 What You'll Do

• Manage, coach, and develop a team of Solutions Engineers and Onboarding Project Managers
• Set goals and accountability structures; run 1:1s and performance conversations
• Ensure seamless customer experience across onboarding and support
• Build scalable processes, including leveraging AI to automate workflows
• Track key metrics and drive continuous improvement

📋 Requirements

• 3+ years in a customer-facing SaaS role (Customer Success, Technical Onboarding, Support or similar)
• 1+ years of people management experience leading technical or customer-facing teams
• Strong operational skills: building processes, managing SLAs/queues, capacity planning
• Clear, confident communication with technical and non-technical audiences

✨ Nice to Have

• Experience in a fast-moving startup environment
• Proactive, solutions-first mindset

🎁 Benefits & Perks

• 🏥 Healthcare
• 📈 Stock options
• 💰 401k
• 🏖️ Unlimited vacation
• 🏢 Flexible work environment