1d ago
Customer Success Manager
Spain
โจ $55k-$85k / yearest.
full-timemid Remotesoftware
๐ Tech Stack
๐ผ About This Role
You'll act as a trusted advisor and technical partner for premium digital publishers, optimizing their ad stack for revenue growth. You'll conduct root cause analysis of technical issues and collaborate daily with cross-functional teams. This role impacts publisher revenue and offers remote work in a fast-paced AdTech environment.
๐ฏ What You'll Do
- Own end-to-end publisher account relationships from onboarding to growth.
- Serve as technical advisor on ad stack configuration and monetization strategies.
- Analyze ad performance data to identify optimization opportunities.
- Conduct root cause analysis of technical ad delivery issues.
- Collaborate with internal teams to escalate client needs.
๐ Requirements
- 3โ5 years of experience in AdTech or programmatic advertising.
- Strong hands-on experience with Google Ad Manager and Google Analytics.
- Deep understanding of programmatic advertising ecosystems (header bidding, Prebid.js).
- Familiarity with web technologies (HTML, CSS, JavaScript) and browser dev tools.
โจ Nice to Have
- Experience with CRM tools like Jira, Zendesk, or HubSpot.
- Advanced Excel skills including Pivot Tables and VLOOKUPs.
- Proven ability to manage multiple accounts in a client-facing role.
๐ Benefits & Perks
- ๐ก Fully remote work with asynchronous collaboration.
- ๐ Mentorship and professional development opportunities.
- ๐ข Exposure to leading digital publishers and large-scale monetization.
- ๐ค Collaborative team culture built on expertise and ownership.
- ๐ Equal opportunity workplace committed to inclusion.
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Screenยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Technical Assessmentยท 60 min
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