🛠 Tech Stack

💼 About This Role

You'll own end-to-end commercial outcomes for a book of business at an AI-native B2B SaaS company. Your core impact is driving renewals and expansion while architecting success plans that align sponsors and executives on measurable ROI. This role stands out with high autonomy and the opportunity to shape how a fast-growing, category-defining company scales.

🎯 What You'll Do

• Own renewals, multi-year conversions, and expansion for your book.
• Architect success plans and mutual action plans with measurable outcomes.
• Build executive relationships and deliver strategic business reviews.
• Diagnose adoption and performance issues in customers' GTM stacks.

📋 Requirements

• 2+ years as Customer Success Manager or similar at B2B SaaS company.
• Proven ability to lead commercial conversations with VP- and C-level stakeholders.
• Strong technical aptitude to troubleshoot Salesforce and HubSpot integrations.
• Program-level project management discipline with structured cadences.

✨ Nice to Have

• Experience in a high-growth SaaS environment, ideally AI-native product.
• Familiarity with outbound and ABM tech stack (Outreach, Salesloft, Gong, etc.).
• Experience writing CRM reports and list views.

🎁 Benefits & Perks

• 🏖️ Remote-first company with flexible work.
• 💰 Competitive salary plus equity and variable compensation.
• 🌍 Global team with virtual happy hours and in-person off-sites.
• 📈 Customer-focused and data-driven culture.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Product Interview· 60 min