Tech Stack

Description

As a Client Engineer at Jamf, you will own the customer experience for strategic clients by driving successful deployments of RapidIdentity and Identity Access Management solutions. You'll act as a primary partner, accelerating platform adoption and maintaining productive relationships in complex enterprise environments, while representing the voice of the customer internally.

Requirements

• 3+ years deploying or integrating IAM solutions in complex education IT environments
• 3+ years mastery of RapidIdentity or IAM technologies (directory services, SSO, MFA, provisioning)
• 3+ years experience in customer service in a technical environment
• Experience with directory services (Active Directory, LDAP, Google Workspace, M365/Entra ID) and identity protocols (SAML 2.0, OAuth 2.0, OIDC, SCIM)
• Experience with REST APIs and scripting (PowerShell, Python, JavaScript)

Responsibilities

• Act as primary point of contact and technical representative for assigned customers
• Establish and maintain project plans to drive RapidIdentity adoption
• Bring customer feature requests and issues to internal representatives for resolution
• Advocate for RapidIdentity products and capabilities to customers
• Consult on architecture and design of RapidIdentity solutions for large education environments