2h ago

Service Supervisor

Hilo, Hawaii
full-timemidconstruction machinery and power generation

Description

You will oversee daily branch operations, manage service workflows, and develop customer relationships to drive parts and service sales. You'll ensure efficient operations by reviewing work orders, managing costs, and maintaining customer satisfaction.

Requirements

  • Knowledge of service processes and systems
  • Ability to conduct employee evaluations
  • Technical knowledge through workshops and publications
  • Experience with data entry and order processing
  • Strong organizational and communication skills

Responsibilities

  • Review timecards, service reports, and work in progress daily
  • Manage work orders for cost control and completion deadlines
  • Maintain customer satisfaction through rapport and issue resolution
  • Prepare vendor statements and invoices for payment
  • Support cross-departmental operations (Service, Sales, Rental, Parts)
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