🛠 Tech Stack

💼 About This Role

You'll lead a team of CSMs driving onboarding, adoption, and retention for high-value segments in a fast-paced SaaS environment. Your core impact is maximizing customer lifetime value through proactive engagement and scalable methodologies. This role stands out for its remote-first global team and ownership of customer health KPIs.

🎯 What You'll Do

• Coach and develop a team of CSMs on onboarding and adoption.
• Drive KPIs like time-to-value and health score.
• Develop proactive outreach programs for product adoption.
• Serve as escalation point for at-risk accounts.

📋 Requirements

• 7+ years leading customer-facing SaaS teams.
• 3+ years managing teams of 12+ individuals.
• Bachelor's degree or equivalent experience.

✨ Nice to Have

• Experience coaching CSM teams on HubSpot transitions.
• Familiarity with CRM tools like Salesforce or Mailchimp.

🎁 Benefits & Perks

• 🏖️ Remote-first global work environment.
• 💰 Equity in a high-growth company.
• 🏥 Health coverage for you and your family.
• 📚 Continuous learning opportunities.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Behavioral Interview· 60 min