💼 About This Role

You'll drive customer adoption and value realization for enterprise clients using NICE Actimize solutions, serving as a trusted advisor. Your strategic account leadership will maximize retention and growth while shaping product direction through customer feedback.

🎯 What You'll Do

• Own post-sales relationships for high-value client portfolio
• Develop tailored success plans and conduct executive business reviews
• Drive timely contract renewals and manage commercial discussions
• Maintain detailed account profiles and health metrics

📋 Requirements

• 5+ years in customer success, account management, or software delivery
• Proven experience in building strategic relationships across complex organizations
• Bachelor's degree in Business, Finance, Computer Science, or related field

✨ Nice to Have

• Familiarity with AML/Fraud domains and regulatory technology
• Program/project management experience and technical background
• Multilingual capabilities, especially European languages

🎁 Benefits & Perks

• 🏖️ Flexible hybrid work (2 office, 3 remote per week)
• 📈 Internal career opportunities across roles, disciplines, and locations
• 🌍 Global impact with a market leader in financial crime and compliance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min