🛠 Tech Stack

💼 About This Role

You'll manage enterprise client onboarding and activation for a global payments platform, working cross-functionally with sales, engineering, and support teams. Your core impact will be driving customer satisfaction and retention through proactive issue resolution and product expertise. You'll operate in a hybrid role based in San Francisco.

🎯 What You'll Do

• Manage internal operational steps to onboard clients
• Project manage implementation of new features for accounts
• Serve as escalation point for customer support issues
• Monitor usage, SLA adherence, and failure rates

📋 Requirements

• 2+ years experience in customer success with enterprise clients
• Experience delivering SaaS or technical solutions
• Exceptional communication skills
• Detail-oriented with error-checking mindset

✨ Nice to Have

• Experience in fintech or payments
• Proficiency in Salesforce, Looker, or Zendesk

🎁 Benefits & Perks

• 💰 Competitive salary with equity and bonus
• 🏖️ Flexible PTO
• 🏥 Health insurance
• 📈 Career growth in a fast-scaling company