2h ago
Customer Service Advisor
Cardiff
full-timemid Hybridfinancial services
Description
As a Customer Service Advisor at Capital on Tap, you'll be the first point of contact for small business owners, providing friendly support via phone, email, and live chat. You'll take ownership of each issue, resolve it efficiently, and contribute to improving the overall customer experience.
Requirements
- Strong customer service experience, ideally in call centre or financial services
- Strong verbal and written communication skills
- Sound judgement for managing complex or sensitive enquiries
- Ability to handle high volume requests with accuracy and quality
- Proactive attitude with focus on first-contact resolution
Responsibilities
- Provide friendly, professional support via phone, email, and live chat
- Resolve issues efficiently, taking full ownership from start to finish
- Listen to concerns and deliver fair, practical solutions
- Stay updated on products and policies to provide accurate guidance
- Identify ways to improve customer experience and suggest process improvements
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