Description

You will serve as the single point of contact for customer technical issues, owning escalations from problem identification to resolution. You will drive system uptime improvements, manage non-conformances, and support new product introductions and continuous improvement projects. Your work ensures ASM's advanced semiconductor equipment delivers peak performance at customer sites.

Requirements

• Bachelor's degree or higher in Engineering or related technical field
• Business level Japanese and English ability
• Strong system-level understanding of hardware, software, and process integration
• Experience in semiconductor equipment support or field engineering roles
• Proven ability to manage customer escalations and work in high-pressure environments

Responsibilities

• Act as single point of contact for customer technical issues and escalations
• Lead cross-functional task forces to resolve critical issues
• Drive continuous improvement of system uptime and performance using data-driven methodologies
• Manage Non-Conformances and lead 8D reports for critical issues
• Support NPI and CIP activities from a customer and field implementation perspective