💼 About This Role

You'll define the customer journey at a veterinary emergency hospital, ensuring warm, personalized interactions from arrival to follow-up. Your impact will be creating memorable experiences that strengthen the bond between pets, owners, and the hospital.

🎯 What You'll Do

• Greet customers warmly both in person and over the phone
• Manage customer communications and route urgent medical calls
• Resolve concerns and anticipate potential issues proactively
• Process payments accurately while protecting sensitive information

📋 Requirements

• 2+ years of customer service experience
• Advanced proficiency in computer programs and practice management software
• Strong organizational skills with attention to detail
• Ability to work nights, weekends, and holidays on a rotating basis

✨ Nice to Have

• Experience in a veterinary or medical setting
• Familiarity with end-of-life financial guidance
• Multilingual abilities

🎁 Benefits & Perks

• 💰 Competitive compensation with 401K match
• 🏥 Health and wellness benefits starting day one
• 📚 Unlimited ER CE with travel stipend up to $2,500/year
• 👶 Paid parental leave up to 12 weeks at full salary
• 🎉 Employee referral program and cool swag

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3On-site Interview· 1 hour