🛠 Tech Stack

💼 About This Role

You'll define the customer's experience through service, focus, and participation at a veterinary emergency hospital. You'll deliver personalized, memorable experiences and resolve concerns with empathy. This role offers growth opportunities in a supportive, fast-paced environment.

🎯 What You'll Do

• Greet every customer with warmth and urgency in person, phone, or online
• Oversee all customer communications and route urgent medical calls to a doctor
• Deliver personalized experiences and find creative ways to say yes
• Process payments accurately while protecting personal and financial information

📋 Requirements

• 2+ years of experience in a customer service role
• Advanced knowledge in computer programs and practice management software
• Highly organized with strong attention to detail
• Ability to work nights, weekends, and holidays on a rotating basis

✨ Nice to Have

• Experience in a veterinary or healthcare setting
• Familiarity with emergency or fast-paced environments
• Multilingual abilities

🎁 Benefits & Perks

• 💰 Competitive compensation with base pay and 401K match
• 🏥 Comprehensive health and wellness benefits starting day one
• 📚 $2,500/year travel stipend for full-time credentialed VEGgies
• 👶 Paid parental leave up to 12 weeks at 100% salary
• 🕒 Flexible work schedules

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application· 15 min
2. 2Phone Screen· 30 min
3. 3Interview· 1 hour