💼 About This Role

You'll cultivate long-term relationships with strategic enterprise customers as their trusted advisor, driving retention and revenue growth for Kaseya's IT management and cybersecurity solutions. You'll partner cross-functionally to ensure clients maximize value from their investment.

🎯 What You'll Do

• Manage portfolio of high-value key accounts as trusted advisor
• Identify expansion opportunities driving upsell and cross-sell
• Proactively manage contract renewals to ensure retention
• Lead executive business reviews and performance reporting

📋 Requirements

• 5+ years in enterprise account management or customer success
• Proven track record managing multimillion-dollar portfolios
• Strong commercial acumen and negotiation skills with executives
• Experience building and executing strategic account plans

✨ Nice to Have

• Background in IT management or cybersecurity solutions
• Familiarity with CRM tools like Salesforce
• Bachelor's degree in Business or Technology; MBA a plus

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💰 Performance bonuses
• 📈 Career growth opportunities
• 🏥 Health insurance

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min