🛠 Tech Stack

💼 About This Role

You'll deliver enterprise-grade technical support for WordPress ecosystems at some of the world's largest brands. You'll serve as a key escalation point, performing deep troubleshooting and root cause analysis to ensure platform stability and operational excellence.

🎯 What You'll Do

• Deliver advanced technical support via ticketing and customer calls.
• Debug and resolve complex WordPress issues using logs and code analysis.
• Guide customers on best practices for scalability and security.
• Contribute to internal knowledge base and process improvements.

📋 Requirements

• WordPress experience including themes, plugins, and WP-CLI.
• Proficiency in PHP, JavaScript, HTML, and CSS.
• Customer-facing technical support experience.
• Understanding of REST APIs, HTTP, DNS, and Git.

✨ Nice to Have

• Familiarity with New Relic or Kibana.
• Experience with WooCommerce or Gutenberg.
• Knowledge of reverse proxies or enterprise WordPress hosting.

🎁 Benefits & Perks

• 🏖️ Open vacation policy
• 🌍 Fully remote work environment
• 💰 Competitive salary with transparent compensation
• 📚 Continuous learning opportunities
• 🚀 Career advancement across multiple functions

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Offer· 15 min