💼 About This Role

You'll orchestrate incoming support requests as the first point of contact for the technical support team, ensuring rapid routing and world-class assistance. You'll drive customer satisfaction by managing ticket lifecycles and monitoring service health to meet SLAs. This role offers the chance to work with a cutting-edge data storage platform at a Fortune-recognized workplace.

🎯 What You'll Do

• Direct incoming support requests to appropriate engineers for quick resolution.
• Provide proactive status updates on open tickets to ensure transparency.
• Audit support queue by severity and priority to maintain SLAs.
• Analyze support trends to help engineering improve platform stability.

📋 Requirements

• 1+ year of phone call management or front-line support experience.
• Proven ability to translate complex situations into clear updates.
• Proficiency with case tracking systems, VoIP tools, and collaboration apps.

✨ Nice to Have

• Experience in a technical support environment.
• Familiarity with data storage or IT infrastructure.
• Knowledge of ticketing systems like Jira or ServiceNow.

🎁 Benefits & Perks

• 🏖️ Flexible time off
• 🏥 Wellness resources
• 🎉 Company-sponsored team events
• 💰 Incentive pay and equity

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone screen· 30 min
2. 2Technical interview· 45 min
3. 3Hiring manager interview· 45 min