🛠 Tech Stack

💼 About This Role

You'll lead a strategic customer portfolio for a managed facilities services company, owning retention and expansion across 25+ multi-site accounts. You'll directly manage key national accounts while developing a team of Customer Success account managers, driving executive-level relationships and Vixxo's position as a trusted partner.

🎯 What You'll Do

• Serve as senior point of contact for 3-5 strategic national accounts
• Lead monthly business reviews and quarterly QBRs
• Identify and drive expansion opportunities across trades and geographies
• Proactively identify risks and drive corrective actions
• Lead, coach, and develop a team of 2-3 Customer Success account managers

📋 Requirements

• 8 to 12 years of progressive experience in customer success or enterprise sales
• 3 to 5 years managing a team of CSMs or account executives
• Demonstrated track record of net revenue retention and expansion revenue
• Proficiency in Salesforce (or comparable CRM)

✨ Nice to Have

• Multi-site retail, QSR, C-store, or healthcare customer experience
• Familiarity with Gong or comparable conversation intelligence platform

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Comprehensive health insurance
• 💰 401(k) matching
• 📈 Performance bonuses

📨 Hiring Process

Estimated timeline: 4-6 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Panel Interview· 60 min
4. 4Executive Interview· 45 min