🛠 Tech Stack

💼 About This Role

You'll manage strategic accounts and drive retention for PitchBook's financial data platform. You'll act as a product expert, ensuring clients derive maximum value and achieve their business goals. This role offers the chance to work with a leading private equity and venture capital data provider.

🎯 What You'll Do

• Achieve retention and expansion goals for a portfolio of clients.
• Conduct onboarding and training sessions tailored to client needs.
• Perform formal business reviews to measure satisfaction and renewal probability.
• Collaborate with Account Managers on retention and growth strategies.

📋 Requirements

• 4+ years of customer success management or account management experience
• Fluency in Japanese and English
• Excellent verbal and written communication skills
• Authorization to work in Japan without visa sponsorship