Description

You'll lead a pod handling inbound calls and orders for our restaurant partners, driving team performance and ensuring accurate order transmission. This is a full-time, on-site role with evening/night shifts.

Requirements

• 3+ years in Account Management, Customer Support, or Customer Success
• Excellent English (minimum B2 level)
• Experience with ticketing systems, CRMs, and spreadsheets
• Ability to stay calm and effective in a high-paced contact center
• Multitasking and handling competing priorities

Responsibilities

• Lead a team to handle inbound calls and process orders accurately
• Drive the team to exceed performance targets
• Support team during peak periods
• Collaborate with peers and phone associates
• Meet quality assurance and productivity expectations