🛠 Tech Stack

💼 About This Role

You'll manage enterprise client accounts, ensuring seamless customer experiences and driving growth through retention and expansion. You'll collaborate closely with sales, product, and leadership to maximize satisfaction and NPS. This role offers a chance to build and scale at a fast-growing AI company.

🎯 What You'll Do

• Manage enterprise client accounts across the customer lifecycle
• Drive product adoption, retention, and business expansion
• Collaborate with sales, product, and leadership teams
• Monitor customer health and address churn risks

📋 Requirements

• 5+ years of enterprise customer success management
• Track record of managing enterprise accounts and driving adoption
• Experience shaping customer experience strategies for lifecycle stages
• Skilled at cross-functional collaboration with sales, product, and leadership

✨ Nice to Have

• Deep understanding of the SaaS ecosystem and adoption strategies
• Proficiency with advanced analytics tools for usage monitoring
• Experience implementing automation strategies for lifecycle management

🎁 Benefits & Perks

• 💰 Competitive salary plus variable pay based on quarterly goals
• 📈 Equity opportunities at a fast-growing company
• 🏖️ Unlimited PTO
• 🍱 Free lunches at the office
• 🏥 Health, dental, vision insurance and 401k

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Cross-functional Interview· 60 min