Description

You will lead a team of Product Support Specialists, manage day-to-day operations, collaborate with cross-functional teams to enhance Enterprise Support, and drive initiatives to improve user experience and team performance.

Requirements

• 6+ years of product support experience and 3+ years in people management
• Experience in B2B Enterprise or Strategic Support
• Thrive in a fast-paced, ever-changing environment
• Ability to operate in ambiguity and make decisions
• Basic to intermediate SQL proficiency

Responsibilities

• Hire, lead, and develop a high-performing team of Product Support Specialists
• Provide coaching and feedback, partner on career development goals
• Monitor team performance and course correct in real-time and strategically
• Manage day-to-day team operations including capacity management
• Partner with peer leaders for consistent global support delivery