💼 About This Role

You'll build the customer experience support strategy for an AI-powered drug development platform. You'll guide drug companies to master Weave's platform through scalable enablement and education. This role blends hands-on execution with strategic program building.

🎯 What You'll Do

• Act as voice of the customer, advocating for user needs internally.
• Create and maintain on-demand enablement resources and training content.
• Define metrics and reporting to track impact of CX programs.
• Develop navigation guides and assist in testing new features.

📋 Requirements

• 2+ years experience in Customer Support or Experience in B2B SaaS.
• Experience serving life science, bio, or therapeutics markets.
• Ability to speak the language of drug development and be credible with PhDs.
• Availability to work 12 pm to 8 pm PST to support global clients.

✨ Nice to Have

• Bio or organizational management education.
• Experience with AI and LLMs.
• Background in adult learning and education.

🎁 Benefits & Perks

• 💰 Competitive salary ($110k-$140k) and equity.
• 🏥 Comprehensive health, dental, and vision insurance.
• 🏝️ Generous PTO, parental leave, OneMedical, TalkSpace, Teladoc.
• 🚀 Career development opportunities in a growth-phase company.
• 🌍 Hybrid work (Tues/Wed/Thurs in SF office, remote Mon/Fri).

🚩 Heads Up

• Requires working 12pm-8pm PST, which may be non-standard.
• Role includes both strategic and tactical execution, potential for scope creep.