💼 About This Role

You'll build a brand new Customer Success organization from the ground up at a high-growth SaaS company. You'll lead a team of CSMs to drive product adoption, expansion, and retention while establishing strategic frameworks that scale. This is a rare opportunity to shape a CS function at a company backed by Sequoia Capital.

🎯 What You'll Do

• Recruit, coach, and develop a high-performing CS team
• Develop playbooks to increase AI product usage and upsell opportunities
• Define team KPIs, roles, and operating rhythms with VP of CS
• Collaborate with Sales, Product, and Support for seamless customer experiences

📋 Requirements

• 4-6 years leading Customer Success teams in SaaS
• Proven experience building or scaling CS functions from the ground up
• Data-driven mindset using metrics to guide decisions
• Experience with CS motions like onboarding, adoption, renewals, and health scoring

✨ Nice to Have

• Experience in high-growth B2B SaaS
• Background in cross-functional leadership

🎁 Benefits & Perks

• 📈 Equity in post-series D company
• 🏥 Private health insurance at no cost options
• 👶 Paid parental leave
• 🏖️ Flexible time off
• 💪 $100 monthly lifestyle stipend