Description

You will bring deep technical leadership to MOO's Post-purchase domain, which spans order orchestration, manufacturing, fulfillment, shipping, and customer support tooling. You'll own the end-to-end architectural direction, balance scaling today's systems with migrating from legacy components, and work with remote teams in the UK while supporting stakeholders on-site in East Providence, RI.

Requirements

• Proven track record in shaping architecture for complex post-purchase/manufacturing domains
• Expert at designing service and event contracts, data flows, and reliability patterns
• Skilled facilitator who can align Ops, CS, Product, and Engineering
• Comfortable working with remote teams across different time zones
• Comfortable balancing migration with tactical scaling work in live systems

Responsibilities

• Define architectural roadmap across manufacturing, fulfillment, shipping, and CS tooling
• Lead cross-team initiatives to increase throughput and reduce cost-to-serve
• Improve observability and operability from 'buy' to 'delivered'
• Enable 360° order view and actioning capabilities for CS and Ops
• Mentor Staff and Senior Engineers, facilitate design reviews, and align stakeholders