🛠 Tech Stack

💼 About This Role

You'll drive product adoption and retention for SMB and Mid-Market customers in the hospitality tech industry. You'll build strong customer relationships and deliver measurable value through strategic account management and scalable engagement. This role offers collaboration within a flexible pod model for maximum impact.

🎯 What You'll Do

• Guide customers through adoption, value realization, and renewal.
• Identify risks and implement churn prevention strategies.
• Drive upsell and cross-sell opportunities for account growth.
• Engage customers through one-to-one and one-to-many interactions.

📋 Requirements

• 2-5 years of experience in Customer Success or Account Management.
• Fluency in English and German (C1 or higher).
• SaaS experience preferred, hospitality industry a plus.
• Proven track record of driving retention and revenue growth.

✨ Nice to Have

• Experience with Gainsight, Salesforce, or Gong.
• Knowledge of PMS platforms and hospitality technology.
• Cross-functional collaboration in a fast-paced environment.

🎁 Benefits & Perks

• 🌍 Remote-first culture across Europe.
• 💰 Equity in a $2.5B unicorn startup.
• 🏖️ Flexible PTO and work schedule.
• 📚 Learning budget for professional development.
• 🏆 Best Place to Work in Hotel Tech recognition.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Case Study or Presentation· 60 min