🛠 Tech Stack

💼 About This Role

You'll drive measurable outcomes for retail partners adopting Caper's in-store AI solutions. You'll serve as a trusted advisor to retail leaders while collaborating cross-functionally with product, engineering, and sales. This role offers the opportunity to shape operational excellence for a leading grocery technology platform.

🎯 What You'll Do

• Own a portfolio of enterprise retail accounts using Caper's in-store AI solutions
• Serve as trusted advisor to retail managers and directors on store operations
• Support end-to-end deployments from pilot through nationwide scale
• Quantify ROI and present outcomes to retailer stakeholders

📋 Requirements

• 6+ years in Customer Success, Account Management, or Consulting for B2B technology
• 3+ years supporting enterprise retail clients
• Hands-on experience with in-store retail technology (POS, computer vision, smart carts)
• Proficiency with CRM and success tooling (Salesforce, Gainsight)

✨ Nice to Have

• Experience with AI/ML or computer vision products in retail
• SQL proficiency with Looker or Tableau
• Experience scaling from pilot to 50+ store deployments

🎁 Benefits & Perks

• 💰 Competitive compensation including base pay, equity, and annual refresh grants
• 🏥 Flexible work arrangements with remote-first culture
• 🚗 Travel reimbursement for periodic onsite visits
• 📈 Annual equity refresh grants

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Case Interview· 60 min