💼 About This Role

You'll lead the Client Services team for stadiums and arenas, overseeing daily operations and driving fan experience improvements at iconic venues. Your core impact will be building positive client relationships and ensuring high service standards through strategic planning and team development. This role offers the chance to shape the future of live event ticketing at a global leader.

🎯 What You'll Do

• Resolve escalated product and service-related issues
• Oversee implementation of new AXS clients
• Lead division initiatives and roll out new products
• Recruit, train, and supervise client services staff

📋 Requirements

• BA/BS Degree (4-year)
• 6-8 years related experience
• Experience leading a high-functioning customer service team
• Live event ticketing and event programming experience

✨ Nice to Have

• Advanced event programming across multiple venue/event types
• Strong leadership and personnel management skills
• Mastery of problem solving in high pressure environment

🎁 Benefits & Perks

• 🏥 Medical, dental, vision insurance
• 🏖️ Paid holidays, vacation, sick time
• 💼 401k Plan with 3% employer match
• 👶 Parental leave
• 📚 Learning and development with tuition reimbursement

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min