Description

You will directly communicate with customers to answer account inquiries, diagnose and resolve security system issues related to home automation and video products, ensuring complete satisfaction. This role offers paid training, career growth, and the chance to be an ambassador for a people-first culture at a company dedicated to safety.

Requirements

• Experienced customer service professional
• Problem-solving skills
• Ability to communicate through multiple platforms
• Upselling techniques
• Troubleshooting abilities

Responsibilities

• Respond to and resolve customer questions on equipment, policies, contracts, system operation, billing, and accounts
• Provide support via phone, text, web chat, and email
• Upsell CPI's value, products, and services to meet customer needs
• Apply troubleshooting methods and document actions taken
• Assist field technicians with signal feedback and account information