3h ago

Customer Success Engineer

Austin, TX

$175,000-$206,000 / year

full-timesenior HybridData Infrastructure / AI Infrastructure

Tech Stack

+5

Description

You will ensure the success of Redpanda customers by running workshops, onboarding, and designing production-ready streaming architectures. You'll build integrations, create content, and partner with product and engineering teams to solve customer challenges.

Requirements

  • 7+ years in a customer-facing role with distributed systems
  • Experience creating blog content or documentation on production use cases
  • Consulting skills, ability to context switch between teams and customers
  • Proficiency in Java, Python, Go, and Javascript
  • Experience with Kafka, Spark, Hadoop, Cassandra, or similar

Responsibilities

  • Build new partner integrations, use cases, and automation with customers
  • Onboard new customers and drive their success and excellence
  • Design production-ready streaming architectures meeting performance, reliability, and scalability requirements
  • Partner with product management, engineering, and support to solve customer challenges
  • Build reusable tooling and automation for multiple customers
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