💼 About This Role

You'll lead the Toronto, Yorkdale team to deliver best-in-class customer service and operational excellence. You'll create personalized experiences that build community. This role is key to owning the offline touchpoint for the brand.

🎯 What You'll Do

• Embody brand standards and deliver exceptional customer service
• Meet individual KPI expectations and sales goals
• Lead, support, and guide a team of retail associates
• Assist with onboarding new hires and training

📋 Requirements

• Retail, customer service, or hospitality leadership experience
• Excellent communication skills with coaching ability
• Ability to lift up to 25 pounds and stand for extended periods
• Open availability including weekends and closing shifts

🎁 Benefits & Perks

• 🏖️ Paid time off (vacation, wellbeing, holidays, floating holidays, compassion leave)
• 🏥 Health insurance offerings
• 💰 401(k) with company match
• 👕 Product discounts and stipends
• 🌍 Volunteer and charitable opportunities

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Phone screen· 30 min
2. 2In-person interview· 1 hour
3. 3Offer· 1 day