Description

You will join a team providing support and troubleshooting at client sites, maintain tool uptime, install hardware, and drive continuous improvement of customer experience. Projects include managing new product installs and evaluations.

Requirements

• Bachelor’s degree in Engineering discipline
• Proven success in building collaborative partnerships with customers and internal stakeholders
• Ability to work in a team environment with tight deadlines and multiple priorities
• English language fluency required

Responsibilities

• Maintain tool uptime and ensure excellent execution of installation and support of hardware issues
• Develop, maintain, and ensure relevance of technical information for internal and external stakeholders
• Drive continuous improvement of customer experience through team, hardware, software, and support tool development
• Manage new product installs and subsequent hardware development
• Project manage new evaluations and ensure project success