🛠 Tech Stack

💼 About This Role

You'll design and operate lifecycle automation programs for a SaaS company powering delivery operations. Your work will directly reduce manual effort while improving retention and expansion for scaled customer tiers.

🎯 What You'll Do

• Design lifecycle programs across onboarding, adoption, renewal, and churn risk.
• Build automated workflows triggered by customer behavior and product usage.
• Develop customer health scoring frameworks using product and CRM data.
• Define trigger-based signals for churn risk and expansion opportunities.
• Own engagement model for low-ARR customers through automation.

📋 Requirements

• 5–7+ years in Customer Success Operations or Lifecycle Marketing.
• Experience using AI to design or operate customer lifecycle workflows.
• Proven experience designing lifecycle automation programs from scratch.
• Experience in SaaS or recurring revenue environments.
• Hands-on experience with CRM and automation platforms like HubSpot or Salesforce.

✨ Nice to Have

• Experience with product analytics tools (e.g., Pendo).
• Familiarity with integrating data across CRM, product, and support systems.

🎁 Benefits & Perks

• 🏖️ 100% Remote and Global
• ⏰ Flexible Work Environment
• 📈 Dedicated Growth Path
• 🛠️ Access to Leading Tools and Technology
• 🎉 Engaging Community Activities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Work Sample· 60 min