17h ago

Customer Advocate

Avon Lake, OH

$37.4k-$41.6k / year

full-timejuniorretail

๐Ÿ’ผ About This Role

You'll be the face of Carvana at our CDJR Showroom, educating customers on Chrysler, Dodge, Jeep, RAM vehicles and creating a memorable car-buying experience. Your core impact is reintroducing happiness into the process while handling customer paperwork and answering questions. This role offers a clear performance-based career path with fast track advancement.

๐ŸŽฏ What You'll Do

  • Create an amazing and memorable experience for customers onsite.
  • Educate customers on Chrysler, Dodge, Jeep, RAM vehicles.
  • Complete customer paperwork and update tracking system.
  • Address customer questions and minor technical issues.

๐Ÿ“‹ Requirements

  • 2+ years of customer-facing experience.
  • Valid driver's license and ability to obtain a Notary within 90 days.
  • Physically able to lift 50 lbs and stand for extended periods.
  • Available to work 7 days a week with rotating days off.

โœจ Nice to Have

  • Experience in automotive sales or showroom.
  • Notary certification.
  • Bilingual skills.

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ Generous PTO (13 days first year, increases to 20).
  • ๐Ÿฅ 100% Company Paid Healthcare plus Dental & Vision.
  • ๐Ÿ“ˆ Performance-Based Compensation with 401(k) match and overtime.
  • ๐ŸŽ“ Tuition Reimbursement or student loan repayment.
  • ๐Ÿ“Š Carvana Equity and Employee Stock Purchase Plan discount.

๐Ÿ“จ Hiring Process

Estimated timeline: 1-2 weeks ยท AI estimate

  1. 1Recruiter Phone Screenยท 30 min
  2. 2In-Person Interviewยท 45 min
  3. 3Offerยท 1 day

๐Ÿšฉ Heads Up

  • Rotating schedule including weekends with no fixed days off.
  • Physical demands include lifting 50 lbs and standing 8+ hours.
  • Requires obtaining Notary certification within 90 days.
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