17h ago
Customer Advocate
Avon Lake, OH
$37.4k-$41.6k / year
full-timejuniorretail
๐ผ About This Role
You'll be the face of Carvana at our CDJR Showroom, educating customers on Chrysler, Dodge, Jeep, RAM vehicles and creating a memorable car-buying experience. Your core impact is reintroducing happiness into the process while handling customer paperwork and answering questions. This role offers a clear performance-based career path with fast track advancement.
๐ฏ What You'll Do
- Create an amazing and memorable experience for customers onsite.
- Educate customers on Chrysler, Dodge, Jeep, RAM vehicles.
- Complete customer paperwork and update tracking system.
- Address customer questions and minor technical issues.
๐ Requirements
- 2+ years of customer-facing experience.
- Valid driver's license and ability to obtain a Notary within 90 days.
- Physically able to lift 50 lbs and stand for extended periods.
- Available to work 7 days a week with rotating days off.
โจ Nice to Have
- Experience in automotive sales or showroom.
- Notary certification.
- Bilingual skills.
๐ Benefits & Perks
- ๐๏ธ Generous PTO (13 days first year, increases to 20).
- ๐ฅ 100% Company Paid Healthcare plus Dental & Vision.
- ๐ Performance-Based Compensation with 401(k) match and overtime.
- ๐ Tuition Reimbursement or student loan repayment.
- ๐ Carvana Equity and Employee Stock Purchase Plan discount.
๐จ Hiring Process
Estimated timeline: 1-2 weeks ยท AI estimate
- 1Recruiter Phone Screenยท 30 min
- 2In-Person Interviewยท 45 min
- 3Offerยท 1 day
๐ฉ Heads Up
- Rotating schedule including weekends with no fixed days off.
- Physical demands include lifting 50 lbs and standing 8+ hours.
- Requires obtaining Notary certification within 90 days.
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