🛠 Tech Stack

💼 About This Role

You'll provide operational support for law firms via phone, email, and case management. Your work will ensure timely, professional service and help resolve complex client issues. This role offers 100% remote work and career advancement opportunities.

🎯 What You'll Do

• Respond to law firm inquiries via support tickets and phone calls
• Identify, escalate, and resolve complex client and internal issues
• Guide law firm contacts through website navigation and invoice formatting
• Prioritize workload using Quovant methodology and department policies

📋 Requirements

• Minimum 2 years of experience in customer support or operational support
• Strong verbal and written communication skills
• Demonstrated ability to prioritize competing tasks in a fast-paced environment
• Strong working knowledge of Microsoft Office

✨ Nice to Have

• Experience with Zendesk or similar CRM/ticketing platforms
• Proficiency with AI-powered tools for daily operations
• Prior experience in a B2B services environment

🎁 Benefits & Perks

• 🏥 Health, Dental, Vision Insurance
• 💰 401(k) + Employer Match
• 🏖️ Unlimited PTO
• 👶 Paid Parental Leave
• 🐾 Pet Insurance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Team interview· 45 min