🛠 Tech Stack

💼 About This Role

You'll build long-term relationships with key customers in emerging markets, acting as their trusted advisor and strategic partner. Your insights will drive product improvements and customer satisfaction. This hybrid role offers the chance to work with global brands and impact millions of users.

🎯 What You'll Do

• Collaborate with internal teams and clients to ensure alignment.
• Act as voice of customer, sharing feedback with internal teams.
• Build long-term relationships with key customers.
• Identify customer strategic needs and develop project plans.
• Use data analytics to generate insights and inform decisions.

📋 Requirements

• 3-6 years of experience in Customer Success Management in B2B.
• Undergraduate degree.
• Fluency in English.
• Proficient in Excel with advanced data analysis.

✨ Nice to Have

• 1+ year in payments/banking industry.
• Project Management background.

🎁 Benefits & Perks

• 🌍 International career with 30+ nationalities.
• 🏢 Hybrid work in Cape Town office.