Description

You will provide comprehensive support to the collections area by generating reports, analyzing operational data, and performing administrative tasks to improve key indicator visibility and facilitate decision-making. This involves maintaining databases, consolidating information for presentations, and automating recurring tasks.

Requirements

• Analytical thinking
• Organization
• Attention to detail
• Tolerance
• Focus on meeting deadlines

Responsibilities

• Elaborate daily, weekly, and monthly reports on operational performance and collections KPIs
• Maintain and control internal databases
• Support in managing attendance, incidents, and agent productivity
• Consolidate information for executive presentations and internal committees
• Automate recurring administrative tasks