Tech Stack

Description

You will build and leverage cutting-edge AI technologies to transform Airbnb's customer service by delivering personalized, easy-to-use, and proactive support experiences. You'll shape early-stage ideas from inception to production, working cross-functionally to design and build efficient AI solutions for Community Support Products.

Requirements

• PhD/Master’s degree, preferably in CS, or equivalent experience.
• 6/9+ years of ML engineering experience, with ownership responsibility over large-scale software systems.
• Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products.
• Experience with LLM driven chatbot and Agentic AI products would be a big plus.
• Excellent communication skills and the ability to work well within a team and with teams across the engineering, product design organizations.

Responsibilities

• Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems.
• Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products.
• Learn and share the latest AI/ML technologies with the team.