💼 About This Role

You'll oversee service delivery process improvements as a customer advocate, partnering with Sales and other teams to align resources with demand. You'll report to senior leadership on project health and financial performance, driving your team toward improved outcomes.

🎯 What You'll Do

• Oversee process improvements and develop service delivery policies and tools.
• Ensure projects are on-time, within budget, with high customer satisfaction.
• Partner with Sales and Sales Ops to align resources with demand.
• Report on staffing, project health, and financial performance to senior leadership.

📋 Requirements

• 7+ years of management experience in Professional or Technical Services, preferably SaaS.
• Experience collaborating with international and remote teams.
• Ability to use data to analyze results and make data-driven decisions.
• Background in building out new service capabilities for growth and global reach.

✨ Nice to Have

• Experience with software/hardware implementation or consultative roles.
• Recruiting, coaching, and developing team members.

🎁 Benefits & Perks

• 💰 Competitive salary package
• ⏰ Flexible working hours
• 🏢 Remote work opportunity
• 📈 Professional development opportunities
• 🏥 Health and wellness benefits

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 60 min