Description

You will partner with AEs, sales management, and Customer Success to retain and expand user revenue by producing compelling proposals and ensuring large contracts are renewed on-time and accurately. You'll manage renewal pipelines, research user history, assist with quote creation, and help develop scalable processes.

Requirements

• 3+ years experience in Renewals, Account Management, or Customer Success in tech
• Proven track record owning and delivering manual and automated processes
• Strong leadership and cross-functional collaboration skills
• Sound business judgment and data-driven analytical skills
• Experience operating successfully in a high-growth, lean environment

Responsibilities

• Proactively manage Renewal pipelines and activity milestones
• Research user purchase and renewal history to make recommendations
• Manage KPIs relating to Renewal coverage scope by segment/region
• Assist with complex quote creation to allow Sales to focus on upsell
• Identify and optimise repeatable and scalable processes