Tech Stack

Description

You'll be the first point of contact for IT support, managing tickets via ITSM tools, onboarding new hires, and ensuring smooth operations across on-premise and cloud systems. Your role is key to maintaining high standards for end-user computing and asset management.

Requirements

• ITIL V4 Foundation or previous service/support desk experience
• Exposure to Microsoft 365 Admin Centre and Active Directory
• Strong customer service skills
• Excellent time management and ticket management
• Strong technical support skills and communication abilities

Responsibilities

• First point of contact for IT support activities for internal customers
• Manage and prioritize workload via ITSM tools
• Keep customers updated on request progress
• Onboard new employees (hardware and account provisioning)
• Maintain asset management system and knowledge base documentation