💼 About This Role

You'll lead a high-performing team that bridges Account Executives and Customer Success Managers, turning new wins into lasting relationships. You'll own onboarding strategy for upper-market customers as we evolve from a single-product focus to a true platform team. You'll define a new motion, build scalable processes, and grow a culture-positive team that helps SMBs get to value quickly.

🎯 What You'll Do

• Lead, coach, and develop a team of 5–10 Activation reps to deliver exceptional onboarding experiences
• Define and operationalize the next-generation activation motion for upper-market customers
• Partner with Sales, Customer Success, and Product to create seamless handoffs and repeatable playbooks
• Track team performance metrics like activation rates, cycle time, and early churn signals

📋 Requirements

• 2-5 years of people management leading onboarding or sales teams in B2B SaaS
• Proven experience standing up or scaling a new motion or org
• Strong cross-functional collaboration skills between Sales and Customer Success
• Comfort using data and operational metrics to drive improvements

✨ Nice to Have

• Experience in fintech
• Background in customer onboarding or implementation
• Previous role in a fast-growing tech company

🎁 Benefits & Perks

• 🏖️ Flexible time off
• 🏥 100% paid employee health, dental, vision plans
• 💰 Employee Stock Purchase Program
• 🎉 11+ observed holidays and wellness days
• 🏋️ Wellness and fitness initiatives

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Panel Interview· 60 min