💼 About This Role

You'll serve as the primary technical expert for UpGuard's Account Management team, driving product activation and expansion within existing customer accounts. Your core impact is architecting solutions during renewals and upsells that directly contribute to commercial growth. This role stands out for its focus on a multi-product cybersecurity platform in a fully remote, AI-augmented environment.

🎯 What You'll Do

• Drive product activation during renewal and expansion cycles
• Support customers during trials and proof of concepts
• Identify customer pain points and influence requirements
• Assist with security assessments, RFPs, and business cases

📋 Requirements

• 3+ years in a customer-facing post-sales technical role
• Experience in a post-sales or expansion-focused role
• Deep understanding of cybersecurity and GRC landscape
• Product expert mindset on complex software platforms

✨ Nice to Have

• Hands-on experience with REST APIs
• Ability to explain complex concepts to technical and non-technical stakeholders
• Structured approach to diagnosing ambiguous problems

🎁 Benefits & Perks

• 💻 WFH setup allowance for optimal remote workspace
• 📚 $1500 USD annual L&D allowance for career development
• 🏖️ Generous annual leave to recharge
• 👶 18 weeks paid parental leave irrespective of role
• 🏥 Health insurance coverage

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical screen· 45 min
3. 3Hiring manager interview· 60 min